The ServiceHighway allows companies to quickly innovate, manage, secure and deliver their IT by putting the right people in control. The ServiceHighway is the only integration platform that allows your professionals to focus on solely on their expertise. Using the microservice approach of developing, the Highway allows your IT-developers to focus on what they do best: Developing well defined pieces of code (microservices).
This while your process managers are able to connect these microservices and easily deliver IT-tools or information to the employees that need it, when they need it, where they need it on any given device/system/channel.
The ServiceHighway allows the end-users process to be the main orientation when developing your IT. All together the ServiceHighway will change the way you have been looking at software development.
How the ServiceHighway works
Omnichannels (End users)
This recent reinvention of the multi-channel trend has changed the way the world looks at software and user experience. We and other innovative IT companies believe that software should fully support a customer/users experience from A-Z. Omnichannel is about true continuity of the users experience. With the ServiceHighway you are able to provide your employees or customers with software that supports their process on any given moment on any given device.
A couple of channels the SH supports are: Web, native apps, mail, IVR/USSD, social or API’s.
Process management (Process managers)
The ServiceHighway provides real time BPM tooling which allows your process managers to easily create and deliver IT-tools to the employees that need it, when they need it, where they need it. Using the BPM tooling the process manager can define:
User groups: which users, get which roles, in what organisations (read groups)
The process: The Highway allows its users to visually connect microservices using the workflow editor, this functionality makes it easy to create a new service.
The philosophy of the ServiceHighway has allowed us to create a new type of monitoring we call Business process monitoring.
- Business process monitoring: Using the tools of the Highway, the process managers can evaluate every workflow. This unique way of monitoring software allows businesses to be more efficient, create more employee satisfaction and as a result create more revenue.
- System monitoring: The ServiceHighway offers extensive tooling for monitoring stability, system usage, amount of users etc. In this way your support people can spot system errors before they become blocking, or act quickly when they occur.